Returning Items:

 

Vita Active has a 30 day returns policy, starting on your purchase date.

If you are not 100% happy with your Vita Active purchase then you are able to return it to us as long as it is within our 30 days return period (protein powders are not included) Your item must be unused and in the same condition that you received it. If you return a product then we can offer you an exchange in return, there will be no full refunds. Please note we do not offer free returns and request that you send returns recorded mail for safety.

If you feel you would like to return a product to us then please email us on [email protected] to inform us you are returning your order and post to the below address;

Vita Active, Sweet Croft, Lodge Hill Road, Farnham, Surrey, GU10 3RE

All returns should be unworn, unwashed and in the condition and packaging you received them.

Please note you should allow 10-14 days for your exchange to be received, processed and re-posted to you.  You will be notified via email when your exchange has taken place.

 

Faulty Items:

 

If you believe your purchase is faulty then please email us on [email protected] and give us as much detail as possible and attach photos where possible so we can try to rectify the problem as quickly as possible.  Items deemed to be truthfully faulty or damaged will be replaced.

For any other problems please contact Vita Active on [email protected]